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CATEGORY · 3 ARTICLES

Reputation Management

Explore how reviews and responses shape what customers think about your business.

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12 Google review statistics that should change how you run your local business

Twelve numbers from BrightLocal and ReviewTrackers that explain how customers actually use reviews, and what to change this week because of them.

KieranFounder, ReviewRobot · 6 min read

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How to respond to negative Google reviews (with templates)

A calm five-part reply pattern with copy you can adapt, and what never to write.

Kieran· 8 min read

How to report and remove fake Google reviews

What Google will remove, what it will not, and how to reply while you wait.

Kieran· 6 min read

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